Delete Account

With StepLooper, you decide about your data at all times. If you have set up an optional account, you can remove it and all associated data easily and permanently.

Free of charge: StepLooper is currently offered free of charge and without advertising or subscription contracts. Deleting your account requires no payment, and there are no subscriptions to cancel.

The fastest and safest way to delete everything:

1. Open StepLooper on your smartphone (Android or Apple iPhone).
2. Open Profile → Account & Plus.
3. Choose “Delete account permanently” and confirm the safety notice. If your last sign-in was a while ago, you will first confirm it again with Google, Apple or your password.

Your account, your sessions, your linked sign-in methods, your consent to synchronisation, the walks, runs, rides and routes synchronised to your account (including GPS tracks and heart rate) and your feedback requests linked to the account are removed from our database immediately. They may remain in the encrypted backups on the server and on our backup device for up to 14 days.

• User account & identity: Your pseudonymous user ID, your sign-in data (e-mail address, password hash, linked sign-in methods) and your sessions are permanently deleted from our server.
• Synchronised activities, routes & feedback: Walks, runs and rides with GPS tracks and heart rate stored in your account, saved routes and your feedback requests linked to the account are deleted as well.
• What remains for a while: We delete the encrypted backups on the server and on our backup device after 14 days. So that a deletion stays effective even after a backup is restored, we keep the ID of the deleted account and the time of deletion for 30 days. Entries in the log of our administrative access that mention the account ID are deleted after 12 months, e-mails to support at the latest 12 months after receipt, and the documentation of a deletion request made by e-mail three years after it is completed.
• Requests without sign-in: Feedback you sent without signing in is not linked to your account and is deleted according to our normal periods (90 days after completion, otherwise 12 months after the last change). On request, we delete it immediately.
• Local data on the phone: Deleting your account does not automatically remove walks, runs, rides, GPS tracks and step counts on your smartphone; afterwards the app offers to delete the account's data from the device as well. You can also remove local data at any time in the app under Profile → Storage & deletion or uninstall the app.

If the app is no longer installed on your smartphone, you can also request the deletion of your account by an informal e-mail:

Send a short message from the e-mail address linked to your account (if you signed in with Google or Apple, the address of that account) to:
support@steplooper.fit (subject: Account deletion StepLooper)

So that nobody can delete other people's accounts, we reply to that address and delete the account as soon as you have confirmed the deletion by reply. We process deletion requests without undue delay, at the latest within one month. Please never send passwords or other credentials by e-mail.